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Troubleshooting Overview

If you are seeing any of the following issues:

  • Hosts missing from the network tree
  • Scanning the network
  • Installing/uninstalling the Endpoint Agent

Then the troubleshooting topics in this section will help to diagnose any network issues.

Please perform these troubleshooting tasks in order. If a task fails, then that step is most likely the reason for the communication error.

  1. Ping the localhost
  2. Ping your default gateway
  3. Ping the remote Endpoint's IP address
  4. Ping the remote Endpoint by its hostname (NetBIOS name)
  5. Check that you have access to the remote Endpoint's administrative shares
  6. Check that your firewall is allowing UDP ports 41352 and 41353, and TCP port 10268.