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2. Ping your default gateway

Note: Only perform this task if the Endpoint where you're trying to remotely install the Endpoint Agent is in a different subnet.

  1. On the Endpoint with the Management Server, press Windows Key + R.
  2. Type cmd and press Enter.
  3. In the console, type ipconfig and press Enter.
  4. If you see an entry like this:
    Default Gateway..... X.X.X.X.
    then type ping X.X.X.X. (where X.X.X.X is the default gateway's IP).
  5. Press Enter.

If everything's working:

You'll see something similar to the following in the console:

Pinging [HOSTNAME] [127.0.0.1] with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

If there's a problem:

You'll see something similar to the following in the console:

Pinging [X.X.X.X] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Steps to take:

This may indicate problems with your Default Gateway or incorrect TCP/IP settings. Contact your Network Administrator or Internet Service Provider for more information.