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Resolving Issues

Suggested Approaches

If you see the following symptoms, we suggest taking the following actions:

  • If an Endpoint is slow, a) clean it, b) remove extraneous start-up programs, and c) defragment it (CCleaner Network Professional only).
  • If an Endpoint is unstable or crashes, run the Registry cleaner on it.
  • If an Endpoint is running out of hard drive space, clean it.

Once you've cleaned (and/or defragged) an Endpoint:

  • Follow up the cleaning with an audit or report to see if the Endpoint's health has improved.
  • Follow up with the Endpoint's user, and with technical support to make sure that the problem is resolved.
  • Watch for patterns of issues with the Endpoints in that area which may be applicable to other Groups and Networks.